CPL CONCORDIA SOLUTIONS GAS BUSINESS PROCESS OUTSOURCING

Overview

The thirty-year experience of CPL CONCORDIA in the energy sector allowed to develop a high information technology know-how and the ability to provide material solutions to multi-utilities processes. Also thanks to its partnership with Microsoft, CPL CONCORDIA can therefore offer its solutions today to gas, power, water, district heating as well as telephony service sale companies.

Business Process Outsourcing

CPL CONCORDIA’s Business Process Outsourcing service enables companies to focus on their core business while outsourcing their billing process. The service can be modular and clustered by end user type.

Besides billing services, CPL CONCORDIA provides a wide range of high added value services:

  • regulatory, tariff and tax consulting, 
  • margin control, crediting management with innovative payment tools, 
  • information flow management with SII;
  • Commercial Contact Center Service.

The services on offer are based on a new “MUBI” (billing management software by CPL) release, a C.f.M.D - Microsoft Dynamics NAV certified add-on. The platform is used by 87,000 companies in 150 countries and is guarantee of continuous innovation and technology development. MUBI is integrated with the CRM system and with the “Sportello Online” USER, allowing the customer to interface the main operations of Front Office.

MUBI

The software for managing gas, electrical power and water sales service read more...

USER

Online Front Office and CRM for selling companies read more...

Billing

CPL CONCORDIA, through the Billing Process Outsourcing service, is able to offer: 

  • CUSTOMER FILES AND CONTRACTS: registration/change of users, contracts, front-end and back-end activities;
  • LETTERS AND MEASURES: consumption data uploading and validation process with an interface with distribution companies and wholesalers;
  • TARIFF UPDATE: update of tariffs in the management system depending on authority provisions as well as customised offers;
  • BILLING & VAS: drafting and issue of invoices according to customers’ needs in terms of calendar and commercial, including VAS (Value Added Services) billing;
  • ELECTRONIC ARCHIVING
  • INVOICE PRINTING AND ENVELOPING: custom invoice printing and enveloping.

Download the Catalogue to deepen the Billing Process Outsourcing Service.

Commercial Contact Center

CPL CONCORDIA, via its Contact Center, provides Utilities with a commercial service that manages inbound and outbound 

contacts of any type, including vocal, e-mail, text, facsimile and web requests. The service is in compliance with applicable Laws (with reference to the Italian territory) established for Contact Centers.

The software used has been widely tested, istechnologically advanced and integrated with all CPL reporting systems.

  • Inbound calls
  • Outbound calls
  • Backoffice
  • Reporting
Download
Billing Process Outsourcing
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